Product detail page FAQ
Where is Trendolla Jewelry located?
Our main office is in 2879 S Shoshone Street Englewood Colorado 80110 United States
Hong Kong office:FLAT/RM B 3/F WING CHEONG COMM BLDG 19-25 JERVOIS STREET SHEUNG WAN Hong Kong
China office: Room 302 Buliding 1 No.31Xiangzhou Zhuhai China
Do you have a store I can visit？
Since Covid-19 happened. From 2021 Trendolla Jewelry is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have online business.
How can I contact your company if I have any questions?
You can contact us within 2 ways.
1. Email us. Our email address is email@example.com. We will respond to you within 24 hours. If the email address didn't work, maybe you sent it to the incorrect email address. Please double check the email address before you send an email to us.
2. If you view our products through our Facebook Page, you can message us on our page directly.
When will I receive my order？
Delivery Time= Processing Time + Shipping Time
The estimated processing time is listed on the product page. Some popular styles can be shipped out within 1-2 working days, while engraved or custom orders may take up to 7-15 working days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
Do all of your items ship from the USA？
Trendolla Jewelry has warehouses in USA, Hong Kong and China. Your items will be shipped from the nearest facility that stocks the item you ordered.
I still haven’t received my package. Where is it？
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping & Delivery page for details.
If your estimated delivery date has passed and you haven’t received your order, please contact us without hesitation.
How can I track my order？
Once your order is shipped, you will receive an email with the tracking number. Or you can track order on this link: https://trendollajewelry.com/pages/order-tracking
What Is Your Shipping Policy？
We have warehouse in the United States / Hong Kong / China / Germany, and some packages will be sent through Amazon.
We offer free shipping to most countries in the world. Your items will be shipped from the nearest facility that stocks the item you ordered.
Please allow up to 5-14 business hours to process your order.
Estimated delivery time is 3-7 business days once your order has been processed. We do not ship to P.O. Box.
Please note we do not fulfil orders that contain a pre-ordered item and will only be fulfilled once the item is back in stock.
What Is Your Return Policy?
We are happy to accept returns within 14 days of your order.
Simply email us at firstname.lastname@example.org with your order number and our Customer Service
The team will be happy to assist you in processing your return.
Please note that each fridge return will incur a $10 restocking fee and the shipping fees on any returns are
non-refundable and both items will be deducted from the total.
In order for us to process your return, your items must be unused,
must contain all accessories and all original packaging must be shipped in its original condition.
How to return an order?
To request a return, or if you otherwise require assistance, please contact our Customer Service Department. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once inspection is complete, your return will be fully processed.
If I receive a wrong/damaged/defective item, what should I do?
Submit a ticket with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can solve your problem as soon as possible.
What items can’t be returned?
1.Personalized items with “engravings”, such as rings, necklaces and bracelets, are non-refundable.
2.Special order items such as those with custom sizes and colors are not refundable.
3.Items that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
4.Items that were worn, or sent to you as Replacement/Exchange are not refundable.
What materials are your products made from?
Our jewelry is made of 925 sterling silver. Silver is a precious metal, like gold and platinum. 100% water neutral. 100% carbon neutral. Trendolla jewelry uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.
How can I choose the right size?
Please check the details by https://trendollajewelry.com/pages/jewelry-size-guide
Will I receive the item exactly like the pictures shown on your website?
When you choose a ring on Trendolla Jewelry, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may be some differences (e.g. with respect to stone colors and size). Please ensure to review the item details which outline stone shapes and sizes.
How can I purchase a customized item?
We can make customized item for change color, size, stone's color and size. If you have other question, please contact our customer service and provide your request details. Our agents will respond you as soon as possible.
How can I do wholesale with your company?
If you need to make a wholesale order with us, please send an email to email@example.com and our agents will describe the details.
What's Your Warranty Policy?
All the Trendolla jewelry Are Limited Warranty covers your product against manufacturing defects for one year from the date you bought them, provided that the product is used in a home environment. Our warranty doesn't cover damage caused by accidents, failures due to abuse, or unauthorized modifications.
Do You Offer Price Guarantees?
Unfortunately, we do not offer a price guarantee on our orders.
This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.
How Do I Edit/cancel My Order?
We provide all orders to our shipping warehouse within 8 Hours,
If you need to cancel or edit your order, please email firstname.lastname@example.org as soon as possible. After this time, no changes can be made.
Will I Have to Pay Duties/customs Fees?
Please note we are not responsible for paying any duties/customs fees at time of delivery.
Please check with your local customs office to find out what fees need to be paid.
Note: Sales tax is included in our prices stated on our website.
What Payment Methods Do You Accept?
We accept PayPal, Mastercard, visa, American Express, discover, and bank transfer (debit card).
I Ordered More Than One Item. Will They All Be Delivered at the Same Time?
We try to make sure all your items reach you at the same time.
Sometimes our products are not always sent together since different shipping options can be used, depending on the product.
Once an item has been shipped, you will receive a shipment notification email.
Can I Change the Delivery Address of My Package After It Has Been Shipped Out?
Unfortunately, we cannot change the shipment once the product is en route.
If I want to change/modify order information (like color, size, billing address, shipping address, shipping method), what should I do?
Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us.
How do I know if my order is placed successfully?
You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
Can I cancel my order?
If your order has not been shipped out, you can submit a ticket or chat with us to cancel it. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return it for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by third-party logistics.