We understand you might have needed a little time to see if your new jewelry is perfect for you. If it isn’t quite right you can send it back to us for either a refund or an exchange and here’s how….Our Returns Policy
If you are looking to return your item, we are happy to either exchange or refund your order (excluding earrings) if returned within 30 days. All our jewelry also comes with a 12 month warranty, where we are happy to swap items with manufacturing faults free of charge.
All items must be returned unworn, in their original packaging and with proof of purchase (excluding earrings). Please fill out the returns section on the order slip that came with your parcel or write a full returns cover note within your parcel so we can process your request swiftly. The following details must be included in your return:
Whether you would like a refund for your item, or to exchange your itemYour full name, email address and phone numberOrder numberYour returns address (if you need an exchange)* We cannot accept earrings back due to hygiene reasons.*Orders returned without an order slip or returns cover note will take longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.Starting Your UK ReturnStarting Your International Return
All International returns can be sent back within 30 days of your order arriving with you. Unfortunately, the delivery is not currently free of charge, but we are working on it. Please follow the below instructions: Fill out the returns section on the order slip that came with your parcel or provide full returns cover note. Send your parcel back to our returns address using a tracked postal service. If you would like any advice on the best way to send back your International order, please email support@Trendollajewelry.com.
Credit or Debit Card - We will credit your account within 5-10 working days of receipt of your items.Pay Pal - Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
*Please note customs duties and additional fees paid are non-refundable.
If you require a different size or would like to exchange what you’ve bought for another piece, we are happy to offer exchanges within 30 days of purchase. To proceed with an exchange, simply follow the below instructions:
Fill out the returns section on the order slip that came with your parcel, specify you would like an exchange, and state which item you would like to swap for. If the new item is more expensive, you will receive an email notifying you to make the additional payment. If the item you choose is lower in price, we will refund the difference to your original payment method.
We understand that you may have purchased an item recently that has now been reduced in price, unfortunately, this is just a case of bad timing. Every sale must have a start date, right? So sadly we cannot refund the difference in price if this occurs, we hope you understand. Trendolla may run promotions from time to time, so if you received a complimentary gift with your purchase, you must return the item and the complimentary gift to receive a full refund. If you are exchanging your item please hold onto your complimentary gift and we will swap the purchased item.